Next Story. If you are looking for help or advice on goods or services you have purchased then please follow the below advice:. If you are in England and Wales then please contact the Consumer Helpline on ; if you're based in Scotland call or Northern Ireland call For the policy team: policy tsi.
For media enquiries: pressoffice tsi. Press office emails are monitored out of hours. I thought all electrical goods now come with a two-year guarantee under EU rules. If so, surely that means John Lewis should be offering your writer the difference in the price — or perhaps other rival stores are not complying with EU regulations?
HR, Llangeitho, Ceredigion. Yours was one of a number of letters we received making this point, so we thought it would be a good opportunity to clarify the rules. The act requires three things: the goods must be as described; they must be of satisfactory quality, which is determined by description, price, durability, freedom from minor defects; and they must be fit for purpose.
Because manufacturers tend to give one year's warranty on goods, retailers will usually push you in their direction if the product breaks inside the first year. Generally, a warranty will last for 12 months to two years, although in relation to more expensive goods, it may last longer. Warranties have the same effect as insurance policies, some are even underwritten by insurance companies and are said to give the consumer the peace of mind over the first few years of ownership of a product.
Even if you do not have a warranty over goods which you have purchased, you still have statutory rights under the Consumer Rights Act CRA After this initial six-month period, you will have to prove that any faults are not down to misuse of the product or general wear and tear. This might require you to obtain an expert report, opinion or evidence of similar problems across the product range.
If all else fails, you have six years from when you bought the faulty goods to take a claim to the small claims court and reclaim the cost of repair of the product. If a warranty in relation to goods you have bought has run out, this will have no effect on your statutory rights under CRA , meaning a retailer cannot refuse to provide you with a repair simply because the warranty has expired.
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